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Terms and Conditions

 

Livewell Southwest Academy is created in partnership with Livewell Southwest CIC.

 

Registered address

200 Mount Gould Road, Plymouth, Devon, PL4 7PY.

 

How to Book

To book a place on a course please complete your details online and then at the payment page you will have the option to choose the payment method. Once these details are completed it becomes a firm booking. Please note we do not accept provisional bookings.

 

Payment

If you have requested to pay by cheque or BACS, please note that these must be paid in full within 30 days of your booking date. For bookings less than 14 days prior to the course beginning, payment in full must be received at the time of booking.

 

Prices

The price includes tuition, course materials and a certificate of completion. Prices are exclusive of VAT.

 

Cancellations

Cancellations within 14 days of the course start will not be refunded but may be transferred if your request falls within the time limits (see section below).

We can accept named substitutes up until the day before the training unless there is pre-course reading materials in which case it is 5 days before the course start

 

Transfers

If you are unable to make the course date, you can request to transfer on to an alternative course or date by logging in to the 'Manage Booking' section on the website. This can be done up until 7 days before the course start.

 

Changes to bookings made by Livewell Southwest Academy

Livewell Southwest Academy reserve the right to change the venue, tutors and course date at any point. If this affects your availability, you will be offered the option to transfer on to another course. If Livewell Southwest Academy cancels a course you will be offered the option to transfer to an alternative course or receive a full refund.

 

Privacy Policy

This privacy policy sets out how The Livewell Southwest Academy uses and protects any information that you give while using our website.

Should we ask you to provide certain information by which you, or others, can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

The Livewell Southwest Academy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Data protection

We respect the privacy of each individual who visits this Website. We will only collect personal information which is voluntarily submitted. If you do not want your personal information kept or used, please do not submit it to us. Personal information submitted to us is held and used by us solely to provide you with a good experience, easy access to or to enable you to interact with our site. If at any time you want us to delete or amend information, please contact us. We will not sell or transfer your data to third parties.

We may also keep technical information which is not personally identifiable when you visit our Website. We may use cookies and we may for example, collect information about the type of computer you are using or the domain name from which you linked to our Web site.

 

Cookie Policy

A cookie is a small text file which your browser stores on your device. Cookies are transferred into to your device’s permanent storage when you visit our website to allow the site to recognise you when you visit our website again and to enable us to improve your use of the site.

Cookies may be temporary (or “session”) cookies, which are only in use while you visit our website and are deleted when you close your browser, or permanent cookies, which stay on your device’s permanent storage after you leave our website until you delete them manually or your browser deletes them after a period of time.

We may use temporary cookies in order to remember you as you use our website, but we also allow third parties (particularly Google) to use analytical cookies (both temporary and permanent) on our website to compile aggregate information about the areas of our website that are visited most frequently.

Most web browser settings are set for you to accept both our own cookies and third party cookies. However, you are able to adjust those settings (in relation to both our own cookies and those of third parties) to accept the cookies, to prompt you to accept or refuse a cookie each time one is sent, or to reject all cookies outright. We recommend that, for the highest functionality of the website, you accept both our own cookies and third party cookies. Browser settings can be changed in your tool bar. 

 

Why we need your information

We need your personal information to allow us to offer our services to you and to comply with our legal and fiduciary duties. We will only collect the minimum amount of information necessary to provide a service to you, or comply with our legal responsibilities.

Through our website personal information may be collected and processed for the following purposes:-

 

What we collect How we use it

Information that you give us to book a training course, subscribe to our newsletter, receive information or mailings, or submit an enquiry form, including:

  • Your contact details including: your name, address, email address
  • Your bank account or credit / debit card details
  • The training course purchased

We use this information to:

  • Provide our products and services
  • Process your order
  • Take payment from or give you a refund
  • Help us to ensure that our customers are genuine and to prevent fraud
  • Send news on our offers, great value training and thought provoking leadership articles

Information about the way you use our products and services, including:

  • The services you have purchased from us
  • When and how you made your purchase
  • What you paid and how
  • Whether you have opened electronic communications from us
  • Whether you have clicked on links to electronic communications from us

We use this information to:

  • Develop new products and services
  • Improve our products and services
  • Personalise our products and services
  • Identify products and marketing that may be of interest to you
  • Statistical research and analysis

Information when you communicate with us whether in person, through our website, by email, phone, social media or any other medium, including:

  • Your contact details (this may include your social media account if that's the way you communicate with us)
  • The details of your communications with us
  • The details of our messages to you

We use this information to:

  • Answer any issues or concerns
  • Monitor customer communications for quality and training purposes
  • Develop new products or services
  • Personalise our products and services
  • Regulatory compliance

Information that we collect through your use of our website, including:

  • Device information such as operating system, unqiue device identifiers, the mobile network system
  • Hardware and browser settings
  • Date and time of requests
  • The requests you make
  • The pages you visit and search engine terms and use
  • IP address

We use this information to:

  • Provide our products and services
  • Develop new products and services
  • Improve our products and services
  • Personalise our products and services
  • Identify issues with the website and user's experience of it
  • Manage and administer our systems
  • Monitor the way the website is used

Information that we collect incidentally from other sources, including:

  • Information available in the media
  • Information presented on our social media timelines
  • Information collected by security systems
  • Information received from credit reference agencies

We use this information to:

  • Maintain market awareness
  • Build and maintain social media branding
  • Provide security to our sites
  • Fraud prevention and confirming your identity

 

How we process your information

We will only use your personal information for the purpose for which it was given, will not keep it for longer than necessary and will destroy the information securely according to our data retention policy. We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you have any outstanding purchases or an account with us or have interacted with recent offers.

Your information will not be shared with third parties unless you have previously been informed, for example, on an application form, or as is required by law, such as with HMRC or with the police for the detection or prevention of crime.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All information is hosted within the UK.

 

Google Analytics

We use Google Analytics to analyse the use of our websites; Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ devices.

The information generated relating to our website is used to create reports about the use of our website. Details captured during your visit will include, but are not limited to, traffic data, location data, weblogs and other communication data and the resources you access. All data collected is anonymous and will not identify you as an individual.

Google, not The Livewell Southwest Academy, stores this activity information, and you can view Google’s privacy policy on their website.

To opt out of being tracked by Google Analytics across all websites visit their website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Your rights

The Data Protection Act 1998 affords Data Subject certain rights and these are listed below for your convenience:-

You have the right to have a copy of the information which we hold on you. Unless there is a legitimate reason why you cannot make the application in writing, your request should be addressed in writing by letter or email, to the Livewell Southwest Academy.

Livewell Southwest Academy, Top Floor, Beauchamp Centre, 200 Mount Gould Road, Mount Gould Hospital, Plymouth, Devon, PL4 7QD or email info@livewellswacademy.co.uk.

You have a right to object to processing that is likely to cause, or is causing you damage or distress.

You have a right to prevent processing for direct marketing.

You have a right to object to decisions being taken by automated means; we confirm we make no decisions on you using an automated process.

You have a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed.

You have a right to claim compensation for damages caused by a breach of the Act.

You have given us permission to process your information, but you can withdraw your consent at any time.