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Conflict Resolution Training

Course Date: Bespoke dates only, please contact to arrange

Course Leader: Kym Shorthouse, Crystal Stean, David Dodd

Duration of Course: 3 hours

Location: Delivered at a Venue to suit you

Price: £48.00 per Delegate

This course is designed to help attendees recognise when a situation is escalating and
de-escalate the situation using the appropriate methods, while keeping themselves and all
others involved safe.

 

Objectives/Aims of Course

For staff to recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.

Course Programme

  • To recognise the common causes of conflict
  • To identify the different stages of conflict
  • To understand the importance of effective communication when faced with a conflict
  • To discuss strategies that could reduce conflict in a given situation or to reduce it occurring in the future
  • To discover what support is available should an incident occur
  • To understand the law and reasonable force

Course Deliverables

This course will provide a Certificate for training on Conflict Resolution.

Who Should Attend (including pre-requisites)

All staff that have face to face contact with individuals who challenge or cause distress; whereby the organisation needs to protect and promotes safety to their staff and others.

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